Terms of Service

1. Acceptance of Terms

By accessing or using the website, services, or products of SutraDhara Technologies Pvt Ltd ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree, you must not use our services.

2. Description of Services

We provide IT services including website development, web applications, mobile applications, desktop applications, cloud & DevOps solutions, UI/UX design, and managed engineering teams. We also offer enterprise products such as CRM, HRMS, SFA, DMS, and AI-powered solutions.

Certain services may be governed by separate agreements, proposals, or contracts, which will take precedence over these Terms where applicable.

3. User Obligations

You agree to:

• Provide accurate, complete, and updated information
• Use the services only for lawful purposes
• Not attempt to disrupt, hack, or interfere with our systems
• Not reverse engineer, copy, or misuse our software or products
• Not use our services to infringe intellectual property or rights of others

4. Intellectual Property

All website content, designs, trademarks, and proprietary software belong to SutraDhara Technologies Pvt Ltd unless otherwise stated.

For custom development projects, ownership of deliverables will be defined in individual project agreements.

You are granted a limited, non-exclusive, non-transferable license to use our services as intended.

5. Third-Party Services

Our services may integrate with or rely on third-party platforms (e.g., hosting providers, analytics tools, payment gateways).

We are not responsible for the performance, policies, or availability of such third-party services.

6. Payments and Commercial Terms

Certain services may be subject to fees, which will be defined in proposals, agreements, or pricing plans.

You agree to:

• Pay all applicable fees on time
• Comply with agreed payment terms

Failure to make payments may result in suspension or termination of services.

7. Service Availability

We aim to provide reliable and uninterrupted services. However, we do not guarantee that services will always be available, secure, or error-free.

Maintenance, upgrades, or unforeseen issues may cause temporary interruptions.

8. Termination

We reserve the right to suspend or terminate access to our services:

• If you violate these Terms
• If required by law
• In case of non-payment

You may also discontinue use of our services at any time.

9. Disclaimer of Warranties

All services are provided on an "as-is" and "as-available" basis.

We disclaim all warranties, express or implied, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement

10. Limitation of Liability

To the maximum extent permitted by law, SutraDhara Technologies Pvt Ltd shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of data, revenue, or business opportunities

Our total liability shall not exceed the amount paid by you for the services, if applicable.

11. Indemnification

You agree to indemnify and hold harmless SutraDhara Technologies Pvt Ltd from any claims, damages, or liabilities arising from:

• Your use of services
• Violation of these Terms
• Infringement of third-party rights

12. Governing Law

These Terms are governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts in Uttar Pradesh, India.