Privacy Policy

1. Introduction

SutraDhara Technologies Pvt Ltd ("we", "us", or "our") is committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website or use our IT services and products.

This policy is aligned with the Digital Personal Data Protection (DPDP) Act, 2023 (India).

2. Information We Collect

We may collect personal data that you voluntarily provide to us, including:

• Full name
• Work email address
• Phone number
• Company name
• Business requirements or inquiries

We may also automatically collect limited technical data such as:

• IP address
• Browser type
• Device information
• Website usage data (via analytics tools)

3. How We Use Your Information

We process your data for the following purposes:

• To respond to inquiries and provide requested services
• To manage leads, demos, and customer communication
• To provide and improve our products and services
• To send administrative and service-related updates
• To analyze usage and improve website performance

We only process personal data based on your consent or legitimate business purposes.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic and usage patterns
• Enhance user experience

You can control cookie preferences through your browser settings.

5. Data Sharing and Disclosure

We do not sell or rent your personal data.

We may share data only in the following cases:

• With trusted service providers (e.g., hosting, analytics)
• To comply with legal obligations
• To protect our legal rights or prevent fraud

All third-party providers are required to maintain confidentiality and security.

6. Data Retention

We retain your personal data only as long as necessary:

• To fulfill the purposes outlined in this policy
• To comply with legal or regulatory requirements
• To resolve disputes and enforce agreements

7. Your Rights (DPDP Act, 2023)

As a Data Principal, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request erasure of your data
• Withdraw consent at any time
• Nominate another person in case of incapacity

To exercise your rights, contact us using the details below.

8. Data Security

We implement reasonable technical and organizational measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.